Can I change my order if it hasn't been shipped yet?
Please contact our customer service as soon as possible. We'll do our best to help, but changes cannot be guaranteed once your order has been placed.

Can I cancel my order?
Please contact our customer service as soon as possible. If your order hasn't been processed or shipped, we'll check whether cancellation is possible.

Which payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, PayPal, and Klarna. Available options may vary depending on your country and will be shown at checkout.

How do I know if my order has been placed successfully?
Once your order is complete, you'll receive an order confirmation by email. If you can't find it, remember to check your spam folder.

Can I buy a rice gift card?
Unfortunately, it's not possible to purchase gift cards for our webshop.

Can I use a discount code on my order?
Yes! If you have a valid discount code, simply enter it at checkout. Please note that some codes may have specific conditions or exclusions.

Where can I find the discount code from my welcome email?
You can find your discount code in the welcome email you receive after signing up for our newsletter. It may take a few minutes for the email to arrive, so remember to check your spam folder too!

Why isn't my discount code working?
Please check that your code is entered correctly and that all conditions are met. Some codes may have expired or may not apply to selected products.

Can I use more than one discount code?
Whether discount codes can be combined depends on the individual offers. Please check the conditions of your discount codes.

How long does delivery take?
Delivery usually takes 3–7 working days. During busy periods, such as sales and special promotions, delivery may take a little longer.

How much does shipping cost?
Shipping costs depend on your delivery method and country. For most EU destinations, parcel shop delivery costs €5.95 and home delivery costs €7.95.

Do you offer free shipping?
Yes! We offer free parcel shop delivery on orders over €59 and free home delivery on orders over €79 in eligible countries. Some countries are excluded.

How can I track my order?
Once your order has been shipped, you'll receive an email with a tracking number. You can also track your order using this link.

Which countries does rice ship to?
rice only ships to European countries, with the exception of Norway, Switzerland, Cyprus, the Canary Islands, the Channel Islands (Jersey and Guernsey), and the United Kingdom.

What should I do if my package is delayed?
Start by checking your tracking information here. If your package hasn't arrived as expected, please contact our customer service, and we'll be happy to help.

What should I do if my package arrives damaged?
We're sorry to hear that! Please contact our customer service with your order number and photos of the damaged package and products so we can help you.

Can I change my delivery address after placing an order?
Unfortunately, we cannot guarantee changes once your order has been placed. Please contact our customer service as soon as possible. 

How do I return a product?
You can easily register your return through our online return form. Simply follow the instructions on our returns page here.

What is your return policy?
We offer a 30-day return policy from the day you receive your order. Returned products should be in their original condition.

Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. We recommend keeping your shipping receipt until your return has been processed.

When will I receive my refund?
Once we've received and processed your return, we'll refund the amount to your original payment method.

Can I exchange a product for a different color or size?
If you'd like a different color or size, we recommend returning the original product and placing a new order.

What should I do if I receive the wrong item?
Oh no! Please contact our customer service with your order number and a photo of the item you received. We'll help you sort it out.

What should I do if my product arrives damaged?
We're sorry about that! Please contact our customer service with your order number and photos of the damaged product so we can find a solution.

How do I make a complaint about a product?
You can register your complaint through our claims page here. Follow the instructions, and we'll help you as quickly as possible.

What should I do if I have a complaint about a rice product purchased from a retailer?
If you purchased your rice product from one of our retailers, please contact the store where you bought it. They'll help you with your complaint.

What is melamine, and why does rice use it?
Melamine is a durable, lightweight plastic that's perfect for everyday use. At rice, we love melamine because it's practical, long-lasting, and perfect for bringing color to your table.

Are rice melamine products safe to use with food and drinks?
Yes! All our melamine products are carefully tested to meet strict Danish and EU food safety standards, so you can enjoy your colorful favorites with confidence.

Are rice products free from BPA and phthalates?
Yes, our melamine, silicone, and plastic products intended for food and drinks are free from BPA and phthalates.

Are rice melamine products dishwasher-safe?
Yes! Our melamine products are generally dishwasher-safe at 60–70°C, making them practical and easy to use every day. However, some products or parts may not be dishwasher-safe, so please check the care instructions on the product itself.

Can I use melamine in the microwave?
No, our melamine products are not suitable for microwave or oven use. We recommend heating your food in a microwave-safe container before serving.

Can I serve hot food and drinks in melamine products?
Our melamine products are suitable for food at temperatures up to 70°C. However, our tall melamine cups are recommended for cold drinks only. Always check the individual product instructions.

How do I take care of my rice products?
Care instructions depend on the material. Our melamine products are dishwasher-safe, while handmade raffia products require more gentle care. Visit our product information page here for more details.

Where can I find information about product materials and dimensions?
You can find information about materials, dimensions, and care instructions on the individual product pages in our webshop. For more details, visit our product information page here.

Where are rice raffia products made?
All our raffia products are handmade in Madagascar by skilled artisans using traditional weaving techniques and natural raffia fibers. Read more about it here.

Are all rice raffia products handmade?
Yes! Every rice raffia product is handmade with care in Madagascar, making each piece unique and full of charm.

Why are there slight variations between raffia products?
Because our raffia products are handmade from natural materials, slight variations in color, shape, and weaving may occur. That's part of what makes each piece special!

How do I clean and care for my raffia products?
Gently wipe your raffia products with a dry or slightly damp cloth. Avoid water and moisture, and we recommend keeping your raffia products out of direct sunlight, especially for prolonged periods, to keep them looking beautiful.

Which storage baskets are best for kids' rooms?
Our handmade raffia storage houses and baskets are perfect for kids' rooms! They come in different sizes and playful designs, making them ideal for storing toys, books, and other everyday treasures.

Will sold-out raffia houses and storage baskets be restocked?
We regularly receive new deliveries of our popular raffia products, but some designs sell out quickly. We recommend keeping an eye on our webshop for updates.

Does rice have a physical store?
No, we don't have our own physical store. However, you can find our colorful products at selected retailers in Denmark and around the world.

Where can I buy rice products in a physical store?
Our products are available at selected retailers in many countries. You can also explore and shop our collections directly on our webshop.

How can I find a rice retailer near me?
Please contact our customer service, and we'll do our best to help you find a retailer near you.

Do rice retailers carry the full product range?
Not necessarily. Each retailer selects their own assortment, so the products available may vary from store to store.

How can I become a rice retailer?
We'd love to hear from you! Please contact us for more information or fill out our Become a rice Retailer form here.

Who founded rice?
rice was founded in 1998 by Charlotte and Philippe Guéniau. Today, we're known for our colorful home accessories, playful designs, and everyday magic.

Why is the brand called rice?
Our name was inspired by rice itself - a food that is essential to people around the world. It reflects our belief in caring for others and making everyday life special.

Where are rice products made?
Our products are made in different countries around the world, depending on the materials and production techniques. Our iconic raffia products, for example, are handmade in Madagascar.

How does rice work towards responsible production?
We work closely with our suppliers to promote responsible production, safe working conditions, and long-lasting products. Caring for people and the planet is an important part of who we are. Read more about our responsibility initiatives here.

How does rice ensure fair working conditions for its suppliers?
All our suppliers must follow our Supplier Commitment, covering working conditions, wages, safety, and human rights. We also carry out regular supplier audits.

How does rice support local communities in Madagascar?
We've worked with the same talented artisans in Madagascar since 1998. Through long-term partnerships and local initiatives, we help support jobs, families, and communities.

What is rice Happy Earth?
rice Happy Earth is our local nature project in Denmark, where we're transforming former farmland into a thriving natural area with trees, wildflowers, and wildlife.

How can I contact rice customer service?
You can reach our customer service team at cs@ricebyrice.com or by phone at +45 63 11 35 35. We're always happy to help!

How long does it take to receive a response from customer service?
We do our best to reply as quickly as possible. During busy periods, it may take a little longer.

Who should I contact about PR and collaborations?
For press enquiries, please contact press@ricebyrice.com. For other collaboration enquiries, you're welcome to reach out to our team.

Can I collaborate with rice as an influencer or content creator?
We're always happy to discover creative people who share our love for colors and everyday magic! Feel free to get in touch with our team.

How can I sign up for the rice newsletter?
You can sign up for our newsletter here to receive colorful inspiration, exciting news, and special offers straight to your inbox.

How do I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our newsletters or by clicking here.