Kan jeg ændre min ordre, hvis den endnu ikke er afsendt?
Kontakt vores kundeservice hurtigst muligt. Vi vil gøre vores bedste for at hjælpe dig, men vi kan desværre ikke garantere, at det er muligt at ændre din ordre, efter den er afgivet.

Hvordan annullerer jeg min ordre?
Kontakt vores kundeservice hurtigst muligt, så undersøger vi, om vi kan nå at annullere din ordre, inden den bliver pakket og sendt afsted.

Hvordan kan jeg betale hos rice?
Du kan betale med Visa, Mastercard, PayPal og Klarna. Betalingsmulighederne kan variere fra land til land, men du kan altid se dine muligheder, når du går til betaling.

Hvorfor har jeg ikke modtaget en ordrebekræftelse?
Når du har gennemført din bestilling, sender vi en ordrebekræftelse til din mail. Kan du ikke finde den? Så prøv at tjekke din spammappe - måske har den gemt sig der.

Kan jeg købe et gavekort til rice?
Det er desværre ikke muligt at købe gavekort til vores webshop.

Hvordan bruger jeg en rabatkode hos rice?
Hvis du har en gyldig rabatkode, skal du bare indtaste den, når du går til betaling. Vær opmærksom på, at nogle rabatkoder kan have særlige betingelser eller undtagelser.

Hvor finder jeg min velkomstrabat?
Du finder din rabatkode i den velkomstmail, du får, når du tilmelder dig vores nyhedsbrev. Der kan godt gå et par minutter, før mailen lander i din indbakke, så husk også at tjekke din spammappe.

Hvorfor virker min rabatkode ikke?
Tjek, at du har indtastet rabatkoden korrekt, og at betingelserne for rabatten er opfyldt. Nogle rabatkoder kan være udløbet eller gælder kun udvalgte produkter.

Kan jeg bruge flere rabatkoder på samme ordre?
Det afhænger af de enkelte tilbud, om du kan kombinere flere rabatkoder. Mulighederne vil fremgå af betingelserne for de enkelte tilbud.

Hvor lang er leveringstiden hos rice?
Levering tager normalt 3–7 hverdage. I travle perioder, som ved udsalg og særlige kampagner, kan der godt gå lidt længere tid.

Hvad koster fragt hos rice?
Vi tilbyder gratis levering til pakkeshop ved køb over 429 kr. Ellers koster levering til pakkeshop 39 kr. og hjemmelevering 59 kr. Vær opmærksom på, at der kan være enkelte undtagelser.

Hvornår får jeg gratis fragt hos rice?
Vi tilbyder gratis levering til pakkeshop ved køb over 59 € og gratis hjemmelevering ved køb over 79 € i udvalgte lande. Vær opmærksom på, at der kan være enkelte undtagelser.

Hvordan tracker jeg min ordre?
Når din ordre er sendt afsted, modtager du en mail med et trackingnummer, så du kan følge din pakke. Du kan også følge din ordre her.

Hvilke lande sender rice til?
Vi sender til de fleste europæiske lande. Vi leverer dog ikke til Norge, Schweiz, Cypern, De Kanariske Øer, Kanaløerne (Jersey og Guernsey) eller Storbritannien.

Hvorfor er min pakke forsinket?
Du kan starte med at tjekke, hvor langt din pakke er kommet her. Er din pakke ikke kommet frem som forventet, er du altid velkommen til at kontakte vores kundeservice, så hjælper vi dig videre.

Hvad gør jeg, hvis min pakke er beskadiget?
Øv, det er vi kede af at høre! Kontakt vores kundeservice med dit ordrenummer og billeder af den beskadigede pakke og produkterne, så hjælper vi dig med at finde en løsning.

Kan jeg ændre leveringsadressen på min ordre?
Vi kan desværre ikke garantere, at vi kan ændre leveringsadressen, når din ordre først er afgivet. Kontakt vores kundeservice hurtigst muligt, så ser vi, om vi kan nå at hjælpe dig.

How do I return a product?
You can easily register your return through our online return form. Simply follow the instructions on our returns page here.

What is your return policy?
We offer a 30-day return policy from the day you receive your order. Returned products should be in their original condition.

Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. We recommend keeping your shipping receipt until your return has been processed.

When will I receive my refund?
Once we've received and processed your return, we'll refund the amount to your original payment method.

Can I exchange a product for a different color or size?
If you'd like a different color or size, we recommend returning the original product and placing a new order.

What should I do if I receive the wrong item?
Oh no! Please contact our customer service with your order number and a photo of the item you received. We'll help you sort it out.

What should I do if my product arrives damaged?
We're sorry about that! Please contact our customer service with your order number and photos of the damaged product so we can find a solution.

How do I make a complaint about a product?
You can register your complaint through our claims page here. Follow the instructions, and we'll help you as quickly as possible.

What should I do if I have a complaint about a rice product purchased from a retailer?
If you purchased your rice product from one of our retailers, please contact the store where you bought it. They'll help you with your complaint.

What is melamine, and why does rice use it?
Melamine is a durable, lightweight plastic that's perfect for everyday use. At rice, we love melamine because it's practical, long-lasting, and perfect for bringing color to your table.

Are rice melamine products safe to use with food and drinks?
Yes! All our melamine products are carefully tested to meet strict Danish and EU food safety standards, so you can enjoy your colorful favorites with confidence.

Are rice products free from BPA and phthalates?
Yes, our melamine, silicone, and plastic products intended for food and drinks are free from BPA and phthalates.

Are rice melamine products dishwasher-safe?
Yes! Our melamine products are generally dishwasher-safe at 60–70°C, making them practical and easy to use every day. However, some products or parts may not be dishwasher-safe, so please check the care instructions on the product itself.

Can I use melamine in the microwave?
No, our melamine products are not suitable for microwave or oven use. We recommend heating your food in a microwave-safe container before serving.

Can I serve hot food and drinks in melamine products?
Our melamine products are suitable for food at temperatures up to 70°C. However, our tall melamine cups are recommended for cold drinks only. Always check the individual product instructions.

How do I take care of my rice products?
Care instructions depend on the material. Our melamine products are dishwasher-safe, while handmade raffia products require more gentle care. Visit our product information page here for more details.

Where can I find information about product materials and dimensions?
You can find information about materials, dimensions, and care instructions on the individual product pages in our webshop. For more details, visit our product information page here.

Where are rice raffia products made?
All our raffia products are handmade in Madagascar by skilled artisans using traditional weaving techniques and natural raffia fibers. Read more about it here.

Are all rice raffia products handmade?
Yes! Every rice raffia product is handmade with care in Madagascar, making each piece unique and full of charm.

Why are there slight variations between raffia products?
Because our raffia products are handmade from natural materials, slight variations in color, shape, and weaving may occur. That's part of what makes each piece special!

How do I clean and care for my raffia products?
Gently wipe your raffia products with a dry or slightly damp cloth. Avoid water and moisture, and we recommend keeping your raffia products out of direct sunlight, especially for prolonged periods, to keep them looking beautiful.

Which storage baskets are best for kids' rooms?
Our handmade raffia storage houses and baskets are perfect for kids' rooms! They come in different sizes and playful designs, making them ideal for storing toys, books, and other everyday treasures.

Will sold-out raffia houses and storage baskets be restocked?
We regularly receive new deliveries of our popular raffia products, but some designs sell out quickly. We recommend keeping an eye on our webshop for updates.

Does rice have a physical store?
No, we don't have our own physical store. However, you can find our colorful products at selected retailers in Denmark and around the world.

Where can I buy rice products in a physical store?
Our products are available at selected retailers in many countries. You can also explore and shop our collections directly on our webshop.

How can I find a rice retailer near me?
Please contact our customer service, and we'll do our best to help you find a retailer near you.

Do rice retailers carry the full product range?
Not necessarily. Each retailer selects their own assortment, so the products available may vary from store to store.

How can I become a rice retailer?
We'd love to hear from you! Please contact us for more information or fill out our Become a rice Retailer form here.

Who founded rice?
rice was founded in 1998 by Charlotte and Philippe Guéniau. Today, we're known for our colorful home accessories, playful designs, and everyday magic.

Why is the brand called rice?
Our name was inspired by rice itself - a food that is essential to people around the world. It reflects our belief in caring for others and making everyday life special.

Where are rice products made?
Our products are made in different countries around the world, depending on the materials and production techniques. Our iconic raffia products, for example, are handmade in Madagascar.

How does rice work towards responsible production?
We work closely with our suppliers to promote responsible production, safe working conditions, and long-lasting products. Caring for people and the planet is an important part of who we are. Read more about our responsibility initiatives here.

How does rice ensure fair working conditions for its suppliers?
All our suppliers must follow our Supplier Commitment, covering working conditions, wages, safety, and human rights. We also carry out regular supplier audits.

How does rice support local communities in Madagascar?
We've worked with the same talented artisans in Madagascar since 1998. Through long-term partnerships and local initiatives, we help support jobs, families, and communities.

What is rice Happy Earth?
rice Happy Earth is our local nature project in Denmark, where we're transforming former farmland into a thriving natural area with trees, wildflowers, and wildlife.

How can I contact rice customer service?
You can reach our customer service team at cs@ricebyrice.com or by phone at +45 63 11 35 35. We're always happy to help!

How long does it take to receive a response from customer service?
We do our best to reply as quickly as possible. During busy periods, it may take a little longer.

Who should I contact about PR and collaborations?
For press enquiries, please contact press@ricebyrice.com. For other collaboration enquiries, you're welcome to reach out to our team.

Can I collaborate with rice as an influencer or content creator?
We're always happy to discover creative people who share our love for colors and everyday magic! Feel free to get in touch with our team.

How can I sign up for the rice newsletter?
You can sign up for our newsletter here to receive colorful inspiration, exciting news, and special offers straight to your inbox.

How do I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our newsletters or by clicking here.